Shipping Policy

How long will it take to receive my order?

Orders typically ship within 1-2 business days after we receive them. Processing times are not included in shipping speed, and are the same regardless of shipping speed chosen. 

If there is an out-of-stock product on your order we will reach out to provide lead times or substitutes for the product(s).

We offer USPS ground advantage (3-7 business day estimate) and USPS priority (2-3 business day estimate). These are both automatically insured for up to $100 including postage. We are unable to submit claims with USPS on your behalf.

USPS only provides us with delivery estimates. Service delays that occur after the carrier has picked up the package are out of our control, that being said we will always do our best to provide solutions for delayed packages.

What if my order is lost or stolen?

We offer Route shipping protection to ensure orders are covered in the rare event of damage or loss during transit. 

  • Route is an independent third-party shipping insurance provider.
  • The price you pay for Route protection is the insurance premium for your order. We do not profit from this charge.
  • Seamless claims with a significantly shorter processing time then USPS. We can initiate a claim on your behalf. 
  • Route insurance protects your order for 30 days after delivery for damaged or defective products.

If you choose not to purchase Route shipping protection we are unable to refund or replace your order if it is damaged or lost in transit. 

On a case by case basis we will always work with you to find the best solution.

How do you package orders? 

We ship our orders discreetly without hinting at the contents inside. Our name on the shipping label & bank charge will show as IHC LLC.

We use the smallest size box that will comfortably fit your order and seal the package with a “Good things inside” decorative reinforced tape. If you would prefer not to have this on your package please leave a note to “ship discreetly” and we will skip the decorative tape for you. 

When temperatures are in excess of 80ºF we include ice packs on all orders with caramels. 

Ice packs are rated for up to 72 hours and do not guarantee the product to be delivered cold, it is an additional measure to help prevent caramels from getting soft or melting during transit. 

Our gummies are made with Fruit pectin and hold up well despite hot temperatures, if you are concerned about temps in your area please leave a note to “include an ice pack on your order”.

Do you ship internationally?

We ship to all 50 United states and Puerto Rico. We do not ship internationally due to hemp products facing seizure, loss, or damage during customs clearance. 

For international wholesale inquiries please reach out to us for more information.

Contact Us.

If you have any questions about shipping or your order, please reach out to us at hello@thehempcollect.com.