Refund Policy
100% MONEY-BACK GUARANTEE
We stand behind our products with a 100% money-back guarantee. If you don’t love it, simply send it back. However, we value your feedback and consider it invaluable in our pursuit of continuous improvement. Our product development team is eager to learn from your experiences and ensure we consistently meet your needs.
Our mission is simple: to do right by people and create excellent things. We appreciate your trust and the opportunity to serve you. Give us a try, and let us demonstrate our commitment to providing you with an exceptional experience.
RETURN POLICY
We reserve the right to refuse returns. That being said, The Hemp Collect ethos is founded on ensuring we provide the best products and service to our bulk customers and consumers. We go above and beyond to ensure the safety and efficacy of the things we sell and to ensure transparency and accurate expectations are set with our products prior to purchase.
We understand that in spite of all this, there are variables that could impact your satisfaction with the purchase so we offer exchanges and returns to help out. We reserve the right to refuse refunds to avoid exploitation of our policy although nearly all unopened items returned within 5 days of receipt (that are undamaged on the customer’s part) would qualify.
In instances where there was an error on our part we will always make it right and issue either a full return or credit to ensure the best experience with our company.
REFUNDS
In a commitment to standing behind our inventory and ensuring accurate depiction of product, The Hemp Collect offer full refunds on purchases if the quality varies from what was represented.
To make sure orders meet expectations a fulfillment specialist from our team will reach out prior to shipment to ensure correct expectations of any variables and finalize the order.